@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap');

:root{--ink:#17231c;--muted:#708078;--paper:#f6f7f2;--white:#fff;--line:#e3e8e1;--forest:#183d2b;--green:#2e7d52;--lime:#dff36b;--lime-soft:#f4facd;--red:#ca4e44;--amber:#d99129;--blue:#4975d1;--shadow:0 16px 40px rgba(31,54,39,.09)}
*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:'DM Sans',system-ui,sans-serif;font-size:15px}button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:inherit}.hidden{display:none!important}
.boot{height:100vh;display:grid;place-content:center;gap:24px;justify-items:center}.logo-mark{display:grid;place-items:center;width:46px;height:46px;border-radius:14px;background:var(--forest);color:var(--lime);font:800 25px Manrope}.spinner{width:22px;height:22px;border:2px solid #dce2dc;border-top-color:var(--green);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.auth-shell{min-height:100vh;display:grid;grid-template-columns:minmax(420px,1fr) minmax(480px,1.15fr);padding:16px}.auth-form{background:var(--white);border-radius:24px 0 0 24px;display:flex;align-items:center;justify-content:center;padding:54px}.auth-inner{width:100%;max-width:410px}.brand{display:flex;align-items:center;gap:11px;font:800 20px Manrope;margin-bottom:68px}.brand .logo-mark{width:36px;height:36px;border-radius:11px;font-size:19px}.auth-inner h1{font:800 36px/1.15 Manrope;margin:0 0 10px;letter-spacing:-1.2px}.auth-inner>p{color:var(--muted);font-size:16px;margin:0 0 32px}.auth-visual{border-radius:0 24px 24px 0;background:var(--forest);padding:60px;position:relative;overflow:hidden;color:white;display:flex;align-items:flex-end}.auth-visual:before,.auth-visual:after{content:"";position:absolute;border:1px solid rgba(223,243,107,.2);border-radius:50%;width:540px;height:540px;top:-170px;right:-170px}.auth-visual:after{width:360px;height:360px;top:-80px;right:-80px}.visual-copy{position:relative;max-width:540px}.visual-copy .eyebrow{color:var(--lime);font-weight:700;text-transform:uppercase;letter-spacing:2px;font-size:12px}.visual-copy h2{font:700 48px/1.08 Manrope;letter-spacing:-2px;margin:18px 0 24px}.visual-copy p{color:#b9cabe;font-size:17px;line-height:1.7;max-width:470px}.quote-card{margin-top:42px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);border-radius:18px;padding:22px;display:flex;gap:14px;align-items:center}.quote-avatar{width:42px;height:42px;border-radius:50%;background:var(--lime);color:var(--forest);display:grid;place-items:center;font-weight:800}.quote-card strong,.quote-card span{display:block}.quote-card span{font-size:13px;color:#a9baaf;margin-top:3px}
.field{display:grid;gap:8px;margin-bottom:18px}.field label{font-weight:600;font-size:13px}.field input,.field textarea,.field select,.select{width:100%;border:1px solid var(--line);background:#fbfcfa;border-radius:11px;padding:12px 14px;outline:none;color:var(--ink);transition:.2s}.field textarea{min-height:150px;resize:vertical;line-height:1.55}.field input:focus,.field textarea:focus,.field select:focus,.select:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(46,125,82,.1)}.btn{border:0;border-radius:10px;padding:11px 16px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:.18s}.btn:hover{transform:translateY(-1px)}.btn-primary{background:var(--forest);color:#fff}.btn-primary:hover{background:#225238}.btn-lime{background:var(--lime);color:var(--forest)}.btn-ghost{background:#edf1ec;color:var(--ink)}.btn-danger{background:#faecea;color:var(--red)}.btn-block{width:100%;padding:13px}.auth-switch{text-align:center;color:var(--muted);font-size:14px;margin-top:24px}.auth-switch button{border:0;background:none;color:var(--green);font-weight:700}.demo-note{margin-top:26px;border-top:1px solid var(--line);padding-top:20px;color:var(--muted);font-size:12px;line-height:1.6}.error{background:#fff0ee;color:#a83931;border-radius:9px;padding:10px 12px;font-size:13px;margin-bottom:16px}
.shell{min-height:100vh;display:grid;grid-template-columns:246px minmax(0,1fr)}.sidebar{position:fixed;inset:0 auto 0 0;width:246px;background:var(--forest);color:#d7e0da;padding:28px 18px;display:flex;flex-direction:column}.sidebar .brand{color:#fff;margin:0 10px 42px}.sidebar .logo-mark{background:var(--lime);color:var(--forest)}.nav-label{color:#759082;font-size:10px;text-transform:uppercase;letter-spacing:1.5px;margin:0 12px 9px}.nav{display:grid;gap:5px}.nav button{width:100%;border:0;background:transparent;color:#aebdb4;text-align:left;padding:11px 12px;border-radius:9px;display:flex;gap:12px;align-items:center;font-weight:600}.nav button svg{width:18px;height:18px}.nav button:hover,.nav button.active{background:rgba(255,255,255,.1);color:#fff}.nav button.active{box-shadow:inset 3px 0 var(--lime)}.sidebar-foot{margin-top:auto}.profile-mini{border-top:1px solid rgba(255,255,255,.11);padding:20px 8px 0;display:flex;align-items:center;gap:11px}.avatar{width:36px;height:36px;flex:none;border-radius:10px;background:#d9e3dc;color:var(--forest);display:grid;place-items:center;font-weight:800;text-transform:uppercase}.avatar.agent{background:var(--lime)}.profile-mini div{min-width:0}.profile-mini strong,.profile-mini span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-mini strong{font-size:13px;color:#fff}.profile-mini span{font-size:11px;color:#8fa298;margin-top:2px}.logout{margin-left:auto;border:0;background:none;color:#90a398;padding:5px}
.main{grid-column:2;min-width:0}.topbar{height:82px;background:rgba(246,247,242,.9);backdrop-filter:blur(10px);display:flex;align-items:center;padding:0 38px;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}.topbar h2{font:700 18px Manrope;margin:0}.top-actions{margin-left:auto;display:flex;align-items:center;gap:10px}.content{padding:34px 38px 56px;max-width:1500px}.welcome{display:flex;justify-content:space-between;gap:30px;align-items:flex-end;margin-bottom:28px}.welcome h1{font:800 30px Manrope;letter-spacing:-.8px;margin:0 0 7px}.welcome p{color:var(--muted);margin:0}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:26px}.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px}.stat-top{display:flex;justify-content:space-between;color:var(--muted);font-size:13px}.stat-icon{width:31px;height:31px;display:grid;place-items:center;border-radius:9px;background:#edf5ef;color:var(--green)}.stat strong{font:800 30px Manrope;display:block;margin-top:15px}.stat small{color:var(--muted)}.panel{background:#fff;border:1px solid var(--line);border-radius:15px;overflow:hidden}.panel-head{padding:19px 21px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px}.panel-head h3{font:700 15px Manrope;margin:0}.panel-head .meta{color:var(--muted);font-size:13px}.panel-head .push{margin-left:auto}.ticket-list{width:100%;border-collapse:collapse}.ticket-list th{text-align:left;color:#86928b;text-transform:uppercase;letter-spacing:.7px;font-size:10px;padding:12px 18px;background:#fafbf9}.ticket-list td{padding:15px 18px;border-top:1px solid #edf0ec;font-size:13px}.ticket-list tr[data-id]{cursor:pointer}.ticket-list tr[data-id]:hover{background:#fafcf9}.ticket-title{font-weight:700}.ticket-title span{font-weight:500;color:#9aa49e;margin-right:6px}.ticket-sub{font-size:11px;color:var(--muted);margin-top:4px}.badge{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:5px 9px;font-size:11px;font-weight:700;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.status-open{background:#eaf3ff;color:#4773be}.status-in_progress{background:#fff3d8;color:#a86e11}.status-waiting{background:#f1edff;color:#7659b8}.status-resolved{background:#e8f6ed;color:#348158}.status-closed{background:#eef0ee;color:#737d77}.priority-urgent{color:var(--red)}.priority-high{color:var(--amber)}.priority-normal{color:var(--blue)}.priority-low{color:#7c8981}.empty{padding:54px 25px;text-align:center;color:var(--muted)}.empty .empty-icon{font-size:30px;margin-bottom:10px}.empty strong{display:block;color:var(--ink);font:700 16px Manrope;margin-bottom:5px}
.filters{display:flex;gap:10px;align-items:center;margin-bottom:18px}.search{position:relative;flex:1;max-width:430px}.search input{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 13px 11px 38px;background:#fff;outline:none}.search svg{position:absolute;left:13px;top:12px;width:17px;color:var(--muted)}.filters .select{width:auto;min-width:145px;padding:10px 30px 10px 12px;background:#fff}.count{margin-left:auto;color:var(--muted);font-size:13px}
.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:20px}.conversation{background:#fff;border:1px solid var(--line);border-radius:15px;overflow:hidden}.ticket-origin{padding:26px;border-bottom:1px solid var(--line)}.origin-head{display:flex;gap:13px;align-items:center;margin-bottom:20px}.origin-head .who strong,.origin-head .who span{display:block}.origin-head .who span{color:var(--muted);font-size:12px;margin-top:3px}.origin-head time{margin-left:auto;color:var(--muted);font-size:12px}.ticket-origin p,.comment p{white-space:pre-wrap;line-height:1.65;margin:0;color:#405048}.comments{padding:0 26px}.comment{padding:23px 0;border-bottom:1px solid var(--line)}.comment.internal{background:#fffbea;margin:0 -26px;padding:23px 26px;border-left:3px solid var(--amber)}.comment-label{font-size:10px;text-transform:uppercase;letter-spacing:1px;color:var(--amber);font-weight:800;margin-bottom:12px}.composer{padding:24px 26px}.composer textarea{width:100%;min-height:110px;border:1px solid var(--line);border-radius:11px;padding:13px;resize:vertical;outline:none}.composer-actions{display:flex;align-items:center;justify-content:space-between;margin-top:11px}.check{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:12px}.side-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px;margin-bottom:16px}.side-card h3{font:700 14px Manrope;margin:0 0 18px}.property{margin-bottom:17px}.property:last-child{margin-bottom:0}.property label{display:block;color:var(--muted);font-size:11px;margin-bottom:7px}.property .select{padding:9px 10px}.requester{display:flex;align-items:center;gap:10px}.requester strong,.requester span{display:block}.requester strong{font-size:13px}.requester span{color:var(--muted);font-size:11px;margin-top:2px}.back{border:0;background:none;padding:5px 0;color:var(--muted);display:flex;gap:7px;align-items:center;font-weight:600}.back:hover{color:var(--ink)}
.modal-backdrop{position:fixed;inset:0;background:rgba(12,25,17,.5);z-index:20;display:grid;place-items:center;padding:20px}.modal{background:#fff;border-radius:18px;width:min(610px,100%);max-height:92vh;overflow:auto;box-shadow:var(--shadow)}.modal-head{padding:22px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center}.modal-head h2{font:700 19px Manrope;margin:0}.modal-close{margin-left:auto;border:0;background:#f0f2ef;border-radius:8px;width:32px;height:32px}.modal-body{padding:24px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:15px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}.toast{position:fixed;z-index:50;right:25px;bottom:25px;background:var(--forest);color:#fff;border-radius:10px;padding:13px 17px;box-shadow:var(--shadow);transform:translateY(80px);opacity:0;transition:.25s}.toast.show{transform:none;opacity:1}.toast.bad{background:#8f342d}
.users-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.user-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;display:flex;gap:12px;align-items:flex-start}.user-card .info{min-width:0;flex:1}.user-card strong,.user-card span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-card span{font-size:12px;color:var(--muted);margin-top:3px}.user-card select{margin-top:12px;width:100%;border:1px solid var(--line);border-radius:8px;padding:7px}.user-state{border:0;background:none;color:var(--green);font-size:11px;padding:4px}.user-state.off{color:var(--red)}.role-label{margin-top:12px!important;display:inline-block!important;width:auto!important;background:#f0f3ef;border-radius:99px;padding:5px 9px;color:var(--ink)!important;font-weight:700}.field small{color:var(--muted);font-size:11px;line-height:1.45}
.time-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:16px}.time-head h3{margin:0}.btn-small{padding:7px 9px;font-size:11px}.time-totals{display:grid;grid-template-columns:1fr 1fr;background:#f5f8f4;border-radius:11px;padding:13px;margin-bottom:14px}.time-totals div+div{border-left:1px solid var(--line);padding-left:13px}.time-totals strong,.time-totals span{display:block}.time-totals strong{font:800 18px Manrope}.time-totals span{font-size:10px;color:var(--muted);margin-top:2px;text-transform:uppercase;letter-spacing:.6px}.time-list{display:grid;gap:0}.time-entry{display:flex;justify-content:space-between;gap:10px;padding:11px 0;border-top:1px solid var(--line)}.time-entry>div{min-width:0}.time-entry strong,.time-entry span{display:block}.time-entry>div>span{font-size:10px;color:var(--muted);margin-top:2px}.time-entry p{font-size:11px;color:#526159;margin:6px 0 0;line-height:1.4}.time-billable{font-size:9px!important;color:var(--green);background:#e8f6ed;border-radius:99px;padding:4px 6px;height:max-content;white-space:nowrap}.time-billable.off{color:var(--muted);background:#eff1ef}.time-empty{color:var(--muted);font-size:12px;padding:8px 0}.billable-check{margin:2px 0 18px}
.mobile-menu{display:none;border:0;background:none}.mobile-overlay{display:none}
@media(max-width:980px){.auth-shell{grid-template-columns:1fr}.auth-visual{display:none}.auth-form{border-radius:22px;min-height:calc(100vh - 32px)}.stats{grid-template-columns:1fr 1fr}.detail-grid{grid-template-columns:1fr}.ticket-side{display:grid;grid-template-columns:1fr 1fr;gap:15px}.users-grid{grid-template-columns:1fr 1fr}.hide-tablet{display:none}}
@media(max-width:720px){.shell{display:block}.sidebar{transform:translateX(-100%);transition:.25s;z-index:30}.sidebar.open{transform:none}.mobile-overlay.open{display:block;position:fixed;inset:0;background:#0006;z-index:29}.main{min-width:0}.topbar{height:68px;padding:0 18px}.mobile-menu{display:block;margin-right:12px}.content{padding:24px 16px 42px}.welcome{align-items:flex-start;flex-direction:column}.welcome .btn{width:100%}.stats{grid-template-columns:1fr 1fr;gap:10px}.stat{padding:15px}.stat strong{font-size:25px}.filters{flex-wrap:wrap}.search{max-width:none;flex-basis:100%}.filters .select{flex:1;min-width:0}.count{display:none}.ticket-list th:nth-child(4),.ticket-list td:nth-child(4),.ticket-list th:nth-child(5),.ticket-list td:nth-child(5){display:none}.ticket-list td,.ticket-list th{padding:13px 12px}.ticket-side{display:block}.users-grid{grid-template-columns:1fr}.form-row{grid-template-columns:1fr}.auth-form{padding:30px 22px}.auth-inner .brand{margin-bottom:48px}.auth-inner h1{font-size:30px}.modal{max-height:95vh}.panel-head{padding:16px}.detail-grid{gap:12px}}